Frequently Asked Questions (FAQS)
Delivery*Next Day Delivery*Can Lansdale ship worldwide?Can you ship my order to a BFPO address?How quickly will my order be despatched?How will my goods be sent to me?What are the postage costs?What happens if my order does not arrive within the quoted delivery times?GeneralAre your Casio / G-Shock / Timex watches genuine?Does Lansdale have a shop where items can be looked at or tried on?How can I find out further information on a product?I placed an order but have not heard anything from Lansdale or received my goods?If I am an active serving soldier, will I be entitled to VAT exemption?What are Lansdale's opening hours?GiftwareWhat Engraved crests can Lansdale supply on Hip Flasks, Tankards, etc?What Raised (3D) Crests can Lansdale supply on Hip Flasks, Tankards, etc?PaymentCan I pay by cash?Can I pay by cheque?Is payment taken instantly when placing an order online?What Credit/Debit Cards do Lansdale accept?ReturnsHow should I return my order?What happens if I change my mind and decide that I do not want to keep the product I have ordered?What happens if the product I ordered arrives but does not fit me?Whats is the returns address?VouchersHow can i purchase Gift Vouchers?How do i use my discount voucher / gift certifcate?My voucher / certificate does not work, what should i do?What are the terms for using my voucher / certificate?
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