Customer Service

Shipping & Delivery

To UK Mainland & BFPO addresses: 
Lansdale now offers a choice of Standard Delivery for £3.99, or Supersaver Delivery for FREE on all orders!! Standard Delivery will be sent either by 1st Class Royal Mail or Next Day Courier, and we estimate you should receive your order from 1-10 working days. Supersaver Delivery will be sent either by 2nd Class Royal Mail, or Royal Mail Standard Parcel, and we estimate you should receive your order from 3-15 working days. 

To Northern Ireland & Other UK Offshore & Highland Destinations: 
The Standard Delivery charge to these destinations is £18.50 (This incudes postcodes staring with BT, IM, GY, JE, HS, IV, KA, KW, PA, PH, ZE, TR, AB & FK). We now also offer a Supersaver Option for only £7.50!! Standard Delivery will be sent either by 1st Class Royal Mail or 2 Day Courier, and we estimate you should receive your order from 2-10 working days. Supersaver Delivery will be sent either by 2nd Class Royal Mail, or Royal Mail Standard Parcel, and we estimate you should receive your order from 5-15 working days. For small orders (items weighing under 2kg when packed), a discount may be refunded off these charges at our discretion.

To Europe: 
Delivery charges to Europe are set between £14.50 to £22.00 per order, depending on the destination Country. Simply add the items you would like to purchase to your shopping cart to get a quote for your country. For small orders (items weighing under 2kg when packed), a discount may be refunded off these charges at our discretion.

To the USA, Canada & Australia: 
A flat rate of £28.00 to the USA, Canada & Australia is charged per order. This covers parcels weighing up to 2kg. For small orders (items weighing under 1kg when packed), a discount may be given off these charges at our discretion. For larger orders (items weighing over 2kg when packed), additional postage charges will apply & we will contact you before processing your order for dispatch. To help lower the postage charges for you, some items may be removed from their outer packaging (ie: boots removed from their outer box) then re-packed to ensure the parcel weighs under the 2kg limit.

 

At Lansdale, we appreciate the importance of speedy deliveries. We work closely with our chosen courier company and regularly review their performance to ensure that the best service is continuously offered.

For product(s) available from stock, our aim is to dispatch your order within 24 hours of receipt (subject to the time the order is received), Monday to Friday only, excluding Bank Holidays. 

For product(s) not available from stock, our aim is to dispatch your order within 10 working days.

Please note: Working days exclude Saturdays, Sundays, all Bank Holidays & closure between Christmas & New Years.

 

Please note: A signature is required from you when your order is delivered, so we highly recommend choosing a delivery address that is occupied during normal working hours (Monday to Friday, 9am-5.30pm). Orders will only be delivered to the address you have stated when placing your order. Lansdale cannot be held responsible for any inaccurate addresses provided to us.

BFPO Addresses: Lansdale is happy to post to BFPO addresses and the charges are the same as to a UK mainland address. Please note that Lansdale will dispatch your order to the BFPO office as quickly as possible, but it is then down to the BFPO system as to how quickly they deliver to you.

Missed Delivery: If no-one is available to sign for the parcel, the Royal Mail or our courier DPD will leave a calling cards with details on how to re-arrange delivery, or to collect from their local depot. 

In very rare circumstances we may be let down by suppliers & not be able to fulfil your order. Should we experience any problems with the availability of your order, we will let you know as soon as possible.

Whilst we will use all reasonable endeavours to meet the timescales of your delivery, we may sometimes experience delays because of unforeseen circumstances beyond our control and we therefore cannot accept any liability for any delays or non-delivery. 

Privacy & Security

Lansdale Engineering Limited are committed to protecting and respecting your privacy. This policy and any other documents referred to, on it sets out the basis on which any personal data we collect from you, or that you provide to us via this website, will be processed by us.

The information that every customer supplies to us for ordering direct or online is kept strictly confidential and will not be sold.

In the course of our dealings with you, we will collect and process data, which contains personal information about you, in order to provide you with the goods and services you request and to support our ongoing relationship with you. This is considered lawful as we have a legitimate business interest.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is:

Lansdale Engineering Ltd
Lovett Road
The Causeway
Staines
Middlesex
TW18 3AZ

 

INFORMATION WE MAY COLLECT FROM YOU

The information below is referred to in this Privacy Policy as personal information:

  • Name and Job Title
  • Address
  • Email
  • Telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to surveys and/or offers
  • Product selection history
  • Purchases and purchasing habits

This website may collect and process the following personal data about you:

  • Information that you provide by filling in forms on our site lansdaleltd.com (our site). This includes information provided when you complete our on- line accounts form and enquiry form.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

WHAT HAPPENS TO THE INFORMATION WE COLLECT?

Any and all data collected by us will be used in accordance with the General Data Protection Regulation 2018 (GDPR). The information collected will be used

  • To process orders
  • To process applications for credit agreements
  • To maintain records
  • To provide pre and after sales service
  • To comply with legal requirements
  • To contact you with legitimate interest, as defined by the ICO.

Order Processing – For on-line orders we send one e-mail message to confirm each order you make and we occasionally use e-mail addresses for promotion of sales or other items of interest to our customers. If you do not wish to receive these promotions you may unsubscribe at any time. We do not sell e-mail addresses to any third parties.

“Cookies” – Information which allows us to recognise who you are and how you use this website. This data is collected by cookies from your navigation through the site and is used in order to help personalise your experience (suggested products etc.) and save you the time and effort of re-entering information on each return to the site.

Deliveries – We may pass your information on to another organisation for the purpose of supplying/delivering products or services which have been ordered / requested as we have a legitimate business interest.

IT – We may pass information to any outsource that we use solely for internal purposes, these include IT Support or any other organisation that provides a legitimate service to us. Only organisations that support and assist Lansdale Egineering with our day to day activities will have monitored access to any data stores.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

STORING YOUR PERSONAL DATA

Lansdale Engineering take security seriously and we take all reasonable and necessary steps to ensure that the information transferred by any website forms is not stored by the website. The data is collated into an email and sent to us over Simple Mail Transfer Protocol (SMTP). The SMTP servers are protected by TLS meaning the email content is encrypted before being sent over to us. The website stores personal data (name, address, contact details) as well as transaction history on a secure database, accessible only by the directors of the company and our third party web developers via a dual password login access area.

Except to verify credit/debit card information to complete your order, we do not store, use or release any credit/debit card or financial information for any purpose. Lansdale Engineering understands your concerns over Internet security.

Because we share your concerns we’ve worked closely with our website designer to develop a highly secure on-line ordering process that lets you shop and order with confidence using Secure Trading and PayPal.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

OUR THIRD PARTY DATA PROCESSOR

The website was built by AsOne Design Ltd who acts as our third party data processor. The supplier is fully GDPR-compliant and has built this site with secure technology.

We also use GOOGLE and AsOne marketing solutions who act as third parties to process personal data on our behalf. We have carefully chosen these third parties as they comply with the GDPR legislation

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our purchasing & delivery obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

DISCLOSURE OF YOUR INFORMATION

We may only disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Lansdale Engineering Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of Lansdale Engineering Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We may pass your information on to another organisation for the purpose of supplying/delivering products or services which have been ordered / requested as we have a legitimate business interest.

YOUR RIGHTS

You are within your rights to request to view and/or remove any personal information we hold on you. In order to do so, please email accounts@lansdaleltd.com. However, please note that removing data may impact our ability to conduct business with you.
You have the right to unsubscribe to any and all marketing material (in the form of email communications and direct mail campaigns) by choosing the unsubscribe button within the footer of all our electronic marketing communications.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. You are entitled to

  • Ask what information the company holds about you and why.
  • Ask how to access your data.
  • Be given the opportunity to keep your data up to date.
  • Remain informed as to how the company is meeting its data protection obligations.

Requests from individuals should be made by email to accounts@lansdaleltd.com.

We will always verify the identity of anyone making a subject access request before

handing over information.

CHANGES TO OUR PRIVACY POLICY

If this Privacy Policy should change, the updated version will be posted on our website so that you are always aware and up to date on our policies, what information we collect, how we use it, who we share it with and why we do so.

Any changes we may make to our privacy policy in the future will be updated here. The updated Privacy Policy will be seen to be in effect from the moment it is posted on our website and, where appropriate, notified to you by e-mail.

 

Contact:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Lansdale Engineering Ltd.

 

Returns & Replacements  

We hope that you will be delighted with your order. However, if within 7 days of purchase you change your mind, we will be happy to offer you a full refund for the products(s) you have purchased credited to the card used in the original sales transaction. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging with all tags still attached, along with a note of your original order details.

Please note: If you decide to cancel your order after delivery, you have a statutory duty to take care of the product(s) while in your possession & return them to us at your own cost.

Should you return your order to us later than 7 working days of receipt we reserve the right to charge you a 5% restocking fee, and/or issue you with a promotional code which can be redeemed solely at our online shop, provided the goods are in a saleable condition and are in their original, undamaged packaging. We will not refund any outbound carriage based on the actual cost to Lansdale and not the subsidised rates that you have been charged. If the product(s) you return are not considered to be in a saleable condition, they will be sent back to you at your own risk, and you will be charged postage at cost.

Exchanges: Lansdale are happy to exchange your product(s) for an alternative size or colour, as long as the product(s) you return for exchange are in perfect conditon, and in their original, undamaged packaging with all tags still attached. Product(s) should be returned to us within 7 working days with a note of your order details clearly stating the size/colour you would like to exchange for. All return postage costs are your responsibility, but we will send the first exchange to you free of charge (UK Mainland & BFPO Addresses only).

Faulty items: These will only be accepted if the goods are delivered to the customer damaged or a manufacturing fault is subsequently found within a reasonable timeframe after delivery.

If Lansdale supplies you with incorrect or faulty product(s), please contact us straight away on +44 1784 460 793 Monday to Friday (excluding Bank Holidays) 8.30am to 5pm or e-mail sales@lansdaleltd.com and return the product(s) to us within 7 working days. Your assistance in returning the incorrect goods to Lansdale will be required and Lansdale will be liable for any associated postage costs based on sensible market values. Postage will be refunded within 14 days from receipt of the product(s) & this is calculated at the Royal Mail Signed For Recorded Service rate (& NOT the Special Delivery Service). If you choose to return goods using any other method, we reserve the right to only refund the equivalent Royal Mail Signed For Recorded service rate.

You should check to see that all items listed on the dispatch note match those contained in your package when you receive it. If they do not please notify us immediately by calling our web customer services department on +44 1784 460 793 or e-mail sales@lansdaleltd.com

Product Enquiries

We try to include as much information & as many pictures as possible on our products to help you choose your purchase, but if you need any further information on any of the products, please contact us by telephone +44 1784 460 793 or via e-mail sales@lansdaleltd.com and we will do our best to help you.

Please Note: We may have to contact the manufacturer to answer some of your questions, so it may take a day or two to get a response from them. Please accept our apologies in advance for any delays in responding.

Price Matching

Here at LansdaleLtd.com we believe in offering the very best in service from start to finish and also the very best in price. As everyone knows you can search the internet and always find a great deal. We think that we already offer the best prices around but in the unlikely event that you find someone cheaper than us let us know and we will do our best to match it. This way you can get a great deal with the great Lansdale service.

So if you find a better deal online, let us know and we will match it as long as: (a) It is in stock; (b) It is not on offer; (c) It is not on an auction website; (d) The item is new, unused and not damaged; (e) It is identical to our product; (f) The product/s delivery charges are the equivalent of ours.

Let us know by emailing us sales@lansdaleltd.com, ensuring you include a link to the product on the website where you have found it cheaper.

Please note this service is only available before an order is placed.

Please note: All price matching is at the discretion of lansdaleltd.com and is subject to change at any time. Match price must include competitor’s applicable shipping, handling and sales tax charges. Our Price Matching does not apply to competitor's bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet competitor offers must include shipping and handling charges as the basis for comparison.  Additionally, we must be able to verify that it is the exact same product in brand-new condition.