FAQs

What are the postage charges?


To UK Mainland & BFPO addresses:
Lansdale now offers a choice of Standard Delivery for £3.99, or Supersaver Delivery for FREE on all orders!! Standard Delivery will be sent either by 1st Class Royal Mail or Next Day Courier, and we estimate you should receive your order from 1-10 working days. Supersaver Delivery will be sent either by 2nd Class Royal Mail, or Royal Mail Standard Parcel, and we estimate you should receive your order from 3-15 working days. 

To Northern Ireland & Other UK Offshore & Highland Destinations:
The Standard Delivery charge to these destinations is £18.50 (This incudes postcodes staring with BT, IM, GY, JE, HS, IV, KA, KW, PA, PH, ZE, TR, AB & FK). We now also offer a Supersaver Option for only £7.50!! Standard Delivery will be sent either by 1st Class Royal Mail or 2 Day Courier, and we estimate you should receive your order from 2-10 working days. Supersaver Delivery will be sent either by 2nd Class Royal Mail, or Royal Mail Standard Parcel, and we estimate you should receive your order from 5-15 working days. For small orders (items weighing under 2kg when packed), a discount may be refunded off these charges at our discretion.

To Europe:
Delivery charges to Europe are set between £14.50 to £22.00 per order, depending on the destination Country. Simply add the items you would like to purchase to your shopping cart to get a quote for your country. For small orders (items weighing under 2kg when packed), a discount may be refunded off these charges at our discretion.

To the USA, Canada & Australia:
A flat rate of £28.00 to the USA, Canada & Australia is charged per order. This covers parcels weighing up to 2kg. For small orders (items weighing under 1kg when packed), a discount may be given off these charges at our discretion. For larger orders (items weighing over 2kg when packed), additional postage charges will apply & we will contact you before processing your order for dispatch. To help lower the postage charges for you, some items may be removed from their outer packaging (ie: boots removed from their outer box) then re-packed to ensure the parcel weighs under the 2kg limit.

Which courier do you use?

We use both the Royal Mail (www.royalmail.com) & DPD (www.dpd.co.uk).

Does my order qualify to be VAT Free?

Orders that are being delivered to an address in the USA, Canada or Australia are VAT Free. The VAT price is automatically calculated at the checkout stage once you have selected your country & will be discounted from the total.

Orders that are being delivered to a valid BFPO address, or the Channel Islands are also VAT Free. The VAT price is automatically calculated at the checkout stage once you have selected delivery to either United Kingdom (BFPO Addresses only) or United Kingdom (Channel Islands only) & will be discounted from the total.

Can I return my product for a refund?

We hope that you will be delighted with your order. However, if within 7 days of purchase you change your mind, we will be happy to offer you a full refund for the product(s) you have purchased credited to the card used in the original sales transaction. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging with all tags still attached, along with a note of your original order details. 

My product doesn't fit, can I exchange the size?

If the item you have purchased doesn't fit, you are very welcome to return to us within 7 days to request a different size. Exchanges will be posted to you free of charge (this applies to UK mainland & BFPO addresses only, additional charges may apply to other destinations), but it is your responsibility to return the original product to us. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging with all tags still attached, along with a note of your original order details.

How can I find out further information on a product?

For any questions on products, services, or anything else, please email at us sales@lansdaleltd.com, or telephone us on 01784 460793, Monday to Friday 8.30am to 5pm and we will be happy to help!